FAQ

Here are some of our most frequently asked questions.
If you need further assistance, feel free to contact us via chat

we’re here to help.

We ship worldwide. Shipping options are available at checkout depending on your location.

Orders are prepared within 1–3 business days. Delivery times vary depending on destination.

For orders outside the EU, customs duties or import taxes may apply. These are set by your local authorities and are outside of our control.

You can request a return within 14 days of receiving your order. Items must be returned in their original condition, unused and in their original packaging.

Return shipping costs are the responsibility of the customer.

Each style includes specific sizing guidance on the product page. We clearly indicate whether the shoe runs true to size, small, or large — we recommend following these notes carefully before purchasing.

If you’re unsure, we recommend contacting us via chat. We offer personalised advice based on the style and your usual size to help you find your perfect fit.

Our shoes are crafted in Spain using carefully selected materials and working with experienced artisans.

If your order has not yet been shipped, we will do our best to assist. Please contact us as soon as possible.

For any questions, you can contact us via chat or email. We’ll be happy to assist you.